Guess what? You’ve got something new to add to your job description.
There is a receptionist I know.
She works at a busy, busy practice. But when you’re in her waiting room, you feel like you’re in her living room.
She’s warm. She delights in seeing you (and “you” could be you, me, your mother’s friend, Carl). But what touches me the most is that she looks you in the eye and greets you by your name. And I am ennobled in her waiting room.
I’ve wondered if that’s part of her job description. And what a brilliant description! Part of your job is to see and celebrate people.
Don’t blame me, I found out from Caitie’s ‘The Lightning Notes.’
Yeah, the receptionist at my doctors office doesn’t do this at all, but you know what? I can be the patient who she looks forward to. Not for some narcissistic reason, expecting the red carpet to be rolled out for me when I arrive.
No, the opposite. We’re the ones doing the work.
When we leave any establishment we should leave a wake of good feelings. In a world where customer facing service is seen as a battle front we can be filling those “soldiers” with respect and care and kindness.